FAQs

How to remove Semi Cured Gel Nails 1. Use cuticle stick to gently lift the gel nail. 2. Clean the nail, now you are ready for your next nail set. Tip - Use Nila Nail Cuticle Oil to nourish the nail bed after gel sticker removal.

At Nila Nails we prioritize the safety and well-being of our customers. Our UV gel lamps are designed with built-in safety features to minimize any potential risks. The UV light emitted by our lamps is specifically calibrated to cure gel nail polish efficiently while minimizing potential harm to the skin or eyes. We recommend all instructions are implicitly followed to ensure the product safety standards can be maintained. Our UV gel lamps undergo rigorous testing to ensure they meet industry safety standards, and we are committed to providing a safe and enjoyable experience for all our customers. If you have any concerns or questions about the safety of our UV gel lamps, please don't hesitate to reach out to the friendly team via the Chat to us function or by contacting Nilanails.au@gmail.com.au.

Prep your Nails 1. Wash hands to remove any oils on the skin. 2. Push back cuticles and lightly buff nail bed with nail file. 3. Clean nail with wipe and allow to dry. Applying Nila Nails 1. Pick the right size gel nail then peel off protective film. 2. Peel the gel nail off gently. Stick on nail and stretch if needed to fit your nail. 3. Use cuticle stick to apply pressure around edges to adhere to nail bed. 4. Remove excess gel nail with file in a downwards motion. 5. Cure under UV/LED light for 60 seconds or until the nail is cured.

At Nila Nails, we use high-quality products and follow best practices to minimize any potential damage to your natural nails. Semi-cured nails, also known as "gel nail stickers," if not carefully applied and removed, can weaken and damage the natural nails. To prevent this, we recommend you ensure proper application and gentle removal techniques to protect the health and integrity of your nails. We prioritize the health and safety of your nails, and our services are designed to enhance your natural nails without causing any harm. At Nila Nails we are committed to helping you grow healthy and strong nails, always ensure product instructions are followed and maintained for best results.

At Nila Nails we are committed to ensuring the products you have purchased are of high quality, safety and efficacy. We understand that sometimes things don't work out as planned, and we're here to help if you're not completely satisfied with your purchase, we offer a hassle-free refund process. Please read on to learn more about our policies and how to initiate a refund, exchange or faulty product request. ​ Faulty Products If you believe the product or products, you have purchased are faulty or defective and or are not functioning in the way you had expected, please contact Nila Nails via the "Chat to us function" with: ​ Order number. Contact details. Receipt. Summary of product concerns. Photos or imagery. ​ Please note postage of faulty items back to Nila Nails will be of no extra charge to the customer. This process will be initiated once you engage with Nila Nails. ​ Address- Parcel Returns ​ Nila Nails PO Box 74 Surrey Hills Victoria 3127 ​ Once we receive this information, Nila Nails will review and ensure a timely response and a way to rectify and remediate the issue whether via refund or exchange. ​ Product Recalls Unfortunately from time to time there may be instances where Nila Nails may be required to recall a product from sale with limited notice. ​ Scenario 1- Customer has product If you have purchased a product that has been recalled, the Nila Nails team will reach out and engage with you directly to ensure they can recover the product/products from you whilst reimbursing you for the product/products and apologizing for any inconvenience caused. In most circumstances this is unavoidable, and we will work with you to answer or remediate any concerns you may have. ​ Scenario 2- Website has product for sale Product recalls will be swiftly removed from the website as soon as they have been announced from the manufacturer. Recalls can occur with little notice and action will be taken immediately to withdraw these from sale. The recalled product/products will only be re-listed once the issues have been rectified. ​ Refunds Refunds for change of mind will be accepted for up to 30 days from the original date of purchase. ​ To be eligible for a refund, ensure the below criteria's can be met: The product or packaging has not been opened. The products are in original packaging with tags in a re-saleable form (including that it is in its original packaging, including sales, wrapping, manuals and or accessories). The products cannot be used, tested or damaged in any respect. Nila Nails will not accept refunds for markdown of products on sale, all transactions for sale products are final. ​ Refund Processing Fill in the Refund Request form below. Send the order back to Nila Nails PO box listed below. ​ Once the physical order has been received back to Nila Nails we will be able to review the contents of the order and process a refund. Please note it will be the customers responsibility to pay for the return shipping costs. ​​ Address- Parcel Returns ​ Nila Nails PO Box 74 Surrey Hills Victoria 3127 Gifts with Purchase Nila Nails will not provide any refund or exchange for anything deemed "gift" or "sample". Shipping Insurance We encourage our customers to consider postage insurance for high value orders as Nila Nails takes no responsibility for orders lost in transit via courier or Australia Post. If there is anything else you need assistance with that is not listed above, we encourage you to contact us via the "Chat to us" function on our homepage, at Nila Nails we are committed to ensuring our customers receive a high level of customer service.

At Nila Nails we are committed to ensuring the products you have purchased are of high quality, safety and efficacy. Exchanges - Swap a product only We understand that from time to time you might need to exchange a product, at Nila Nails we are committed to supporting exchanges for up to 30 days from the original date of purchase. ​ To be eligible for an exchange, ensure the below criteria's can be met: ​ The product or packaging has not been opened. In original packaging with tags in a re-saleable form (including that it is in its original packaging, including sales, wrapping, manuals and or accessories). The products cannot be used, tested or damaged in any respect. ​ Exchange Processing Fill in the Exchange Request form below. Send the order back to Nila Nails PO box listed below. ​ Once the physical order has been received back to Nila Nails, we will be able to review the contents of the order and process an exchange. Please note it will be the customers responsibility to pay for the return shipping costs to Nila Nails as well as the re-shipped cost once the exchange is processed. The re-shipped cost will be initiated once the exchange has been processed and you will be contacted to have this process coordinated for you. ​​ Address- Parcel Returns ​ Nila Nails PO Box 74 Surrey Hills Victoria 3127 Gifts with Purchase Nila Nails will not provide any refund or exchange for anything deemed "gift" or "sample". ​ Shipping Insurance We encourage our customers to consider postage insurance for high value orders as Nila Nails takes no responsibility for orders lost in transit via courier or Australia Post. If there is anything else you need assistance with that is not listed above, we encourage you to contact us via the "Chat to us" function on our homepage, at Nila Nails we are committed to ensuring our customers receive a high level of customer service.

Yes, at Nila Nails we offer our customers free shipping for orders over $49.00 AUD. This means that once you reach a total spend of $49.00 AUD or more, your shipping costs will be completely waived, allowing you to enjoy your favorite nail products without the extra expense of shipping fees. We understand that our customers value convenience and cost-effectiveness, and we are pleased to provide this benefit to enhance your shopping experience with Nila Nails.

Welcome to Nila Nails and thankyou for your interest in the brand. At this point in time we only ship within Australia however we will be looking to expand in the future so please stay tuned for updates.

How to remove Semi Cured Gel Nails 1. Use cuticle stick to gently lift the gel nail. 2. Clean the nail, now you are ready for your next nail set. Tip - Use Nila Nail Cuticle Oil to nourish the nail bed after gel sticker removal.

At Nila Nails we prioritize the safety and well-being of our customers. Our UV gel lamps are designed with built-in safety features to minimize any potential risks. The UV light emitted by our lamps is specifically calibrated to cure gel nail polish efficiently while minimizing potential harm to the skin or eyes. We recommend all instructions are implicitly followed to ensure the product safety standards can be maintained. Our UV gel lamps undergo rigorous testing to ensure they meet industry safety standards, and we are committed to providing a safe and enjoyable experience for all our customers. If you have any concerns or questions about the safety of our UV gel lamps, please don't hesitate to reach out to the friendly team via the Chat to us function or by contacting Nilanails.au@gmail.com.au.

Prep your Nails 1. Wash hands to remove any oils on the skin. 2. Push back cuticles and lightly buff nail bed with nail file. 3. Clean nail with wipe and allow to dry. Applying Nila Nails 1. Pick the right size gel nail then peel off protective film. 2. Peel the gel nail off gently. Stick on nail and stretch if needed to fit your nail. 3. Use cuticle stick to apply pressure around edges to adhere to nail bed. 4. Remove excess gel nail with file in a downwards motion. 5. Cure under UV/LED light for 60 seconds or until the nail is cured.

At Nila Nails, we use high-quality products and follow best practices to minimize any potential damage to your natural nails. Semi-cured nails, also known as "gel nail stickers," if not carefully applied and removed, can weaken and damage the natural nails. To prevent this, we recommend you ensure proper application and gentle removal techniques to protect the health and integrity of your nails. We prioritize the health and safety of your nails, and our services are designed to enhance your natural nails without causing any harm. At Nila Nails we are committed to helping you grow healthy and strong nails, always ensure product instructions are followed and maintained for best results.

At Nila Nails we are committed to ensuring the products you have purchased are of high quality, safety and efficacy. We understand that sometimes things don't work out as planned, and we're here to help if you're not completely satisfied with your purchase, we offer a hassle-free refund process. Please read on to learn more about our policies and how to initiate a refund, exchange or faulty product request. ​ Faulty Products If you believe the product or products, you have purchased are faulty or defective and or are not functioning in the way you had expected, please contact Nila Nails via the "Chat to us function" with: ​ Order number. Contact details. Receipt. Summary of product concerns. Photos or imagery. ​ Please note postage of faulty items back to Nila Nails will be of no extra charge to the customer. This process will be initiated once you engage with Nila Nails. ​ Address- Parcel Returns ​ Nila Nails PO Box 74 Surrey Hills Victoria 3127 ​ Once we receive this information, Nila Nails will review and ensure a timely response and a way to rectify and remediate the issue whether via refund or exchange. ​ Product Recalls Unfortunately from time to time there may be instances where Nila Nails may be required to recall a product from sale with limited notice. ​ Scenario 1- Customer has product If you have purchased a product that has been recalled, the Nila Nails team will reach out and engage with you directly to ensure they can recover the product/products from you whilst reimbursing you for the product/products and apologizing for any inconvenience caused. In most circumstances this is unavoidable, and we will work with you to answer or remediate any concerns you may have. ​ Scenario 2- Website has product for sale Product recalls will be swiftly removed from the website as soon as they have been announced from the manufacturer. Recalls can occur with little notice and action will be taken immediately to withdraw these from sale. The recalled product/products will only be re-listed once the issues have been rectified. ​ Refunds Refunds for change of mind will be accepted for up to 30 days from the original date of purchase. ​ To be eligible for a refund, ensure the below criteria's can be met: The product or packaging has not been opened. The products are in original packaging with tags in a re-saleable form (including that it is in its original packaging, including sales, wrapping, manuals and or accessories). The products cannot be used, tested or damaged in any respect. Nila Nails will not accept refunds for markdown of products on sale, all transactions for sale products are final. ​ Refund Processing Fill in the Refund Request form below. Send the order back to Nila Nails PO box listed below. ​ Once the physical order has been received back to Nila Nails we will be able to review the contents of the order and process a refund. Please note it will be the customers responsibility to pay for the return shipping costs. ​​ Address- Parcel Returns ​ Nila Nails PO Box 74 Surrey Hills Victoria 3127 Gifts with Purchase Nila Nails will not provide any refund or exchange for anything deemed "gift" or "sample". Shipping Insurance We encourage our customers to consider postage insurance for high value orders as Nila Nails takes no responsibility for orders lost in transit via courier or Australia Post. If there is anything else you need assistance with that is not listed above, we encourage you to contact us via the "Chat to us" function on our homepage, at Nila Nails we are committed to ensuring our customers receive a high level of customer service.

At Nila Nails we are committed to ensuring the products you have purchased are of high quality, safety and efficacy. Exchanges - Swap a product only We understand that from time to time you might need to exchange a product, at Nila Nails we are committed to supporting exchanges for up to 30 days from the original date of purchase. ​ To be eligible for an exchange, ensure the below criteria's can be met: ​ The product or packaging has not been opened. In original packaging with tags in a re-saleable form (including that it is in its original packaging, including sales, wrapping, manuals and or accessories). The products cannot be used, tested or damaged in any respect. ​ Exchange Processing Fill in the Exchange Request form below. Send the order back to Nila Nails PO box listed below. ​ Once the physical order has been received back to Nila Nails, we will be able to review the contents of the order and process an exchange. Please note it will be the customers responsibility to pay for the return shipping costs to Nila Nails as well as the re-shipped cost once the exchange is processed. The re-shipped cost will be initiated once the exchange has been processed and you will be contacted to have this process coordinated for you. ​​ Address- Parcel Returns ​ Nila Nails PO Box 74 Surrey Hills Victoria 3127 Gifts with Purchase Nila Nails will not provide any refund or exchange for anything deemed "gift" or "sample". ​ Shipping Insurance We encourage our customers to consider postage insurance for high value orders as Nila Nails takes no responsibility for orders lost in transit via courier or Australia Post. If there is anything else you need assistance with that is not listed above, we encourage you to contact us via the "Chat to us" function on our homepage, at Nila Nails we are committed to ensuring our customers receive a high level of customer service.

Yes, at Nila Nails we offer our customers free shipping for orders over $49.00 AUD. This means that once you reach a total spend of $49.00 AUD or more, your shipping costs will be completely waived, allowing you to enjoy your favorite nail products without the extra expense of shipping fees. We understand that our customers value convenience and cost-effectiveness, and we are pleased to provide this benefit to enhance your shopping experience with Nila Nails.

Welcome to Nila Nails and thankyou for your interest in the brand. At this point in time we only ship within Australia however we will be looking to expand in the future so please stay tuned for updates.